Call Center Bloopers Part II

This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for 'Termination without Cause'. Actual dialogue of a former Word Perfect Customer Support employee. (Now I know why they record these conversations!) :

Operator : 'Mark Spencer, computer assistance; may I help you?'
Caller : 'Yes, well, I'm having trouble with Word Perfect.'
Operator : 'What sort of trouble??'
Caller : 'Well, I was just typing along, and all of a sudden the words went away'
Operator : 'Went away?'
Caller : 'They disappeared.'
Operator : 'Hmm So what does your screen look like now?'
Caller : 'Nothing.'
Operator : 'Nothing??'
Caller : 'It's blank; it won't accept anything when I type.'
Operator : 'Are you still in WordPerfect, or did you get out??'
Caller : 'How do I tell?'
Operator : 'Can you see the C: prompt on the screen??'
Caller : 'What's a sea-prompt?'
Operator : 'Never mind, can you move your cursor around the screen?'
Caller : 'There isn't any cursor: I told you, it won't accept anything I type.'
Operator : 'Does your monitor have a power indicator??'
Caller : 'What's a monitor?'
Operator : 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??'
Caller : 'I don't know.'
Operator : 'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'
Caller : 'Yes, I think so.'
Operator : 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller : 'Yes, it is.'
Operator : 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??'
Caller : 'No.'
Operator : 'Well, there are. I need you to look back there again and find the other cable.'
Caller : 'Okay, here it is.'
Operator : 'Follow it for me, and tell me if it's plugged securely into the back of your computer.'
Caller : 'I can't reach.'
Operator : 'Uh huh. Well, can you see if it is??'
Caller : 'No.'
Operator : 'Even if you maybe put your knee on something and lean way over?'
Caller : 'Oh, it's not because I don't have the right angle - it's because it's dark.'
Operator : 'Dark??'
Caller : 'Yes - the office light is off, and the only light I have is coming in from the window.
Operator : 'Well, turn on the office light then.'
Caller : 'I can't.'
Operator : 'No? Why not??'
Caller : 'Because there's a power failure.'
Operator : 'A power......... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??'
Caller: 'Well, yes, I keep them in the closet.'
Operator : 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'
Caller : 'Really? Is it that bad?'
Operator : 'Yes, I'm afraid it is.'
Caller : 'Well, all right then, I suppose. What do I tell them??'
Operator : 'Tell them you're too f --- ing stupid to own a computer!!!!!'

Source: http://yasminjokes.blogspot.com/2008/03/actual-call-center-conversations-part.html

Paano kung walang Call Center sa 'Pinas?

Paano nga ba? Siguro ako at ang mga katulad ko na humigit kumulang 350,000 Call Center Agents nationwide ay sumasahod ng mas maliit kaysa kinikita namin ngayon. Pero yun nga lang, siguro hindi kami puyat.

Siguro wala kang masasalubong  na bagong ligo na papasok sa gabi at uuwi ng umagang-umaga eh ngarag na. Wala ng everyday hiring.Walang aplikante na aabutin ang hating gabi para lang matapos ang one day application process. Wala kang makikita  na nagkukumpulan at nagyoyosi sa harap ng building disoras ng gabi.

Kung walang Call Center hindi kumita ang ating bansa ng humigit kumulang US$9 Billion this year which represent 49.5% of the country's gross domestic product (GDP) this year. Ibig sabihin halos kalahati ng ating GDP is attributed to Call Centers. This is according to ABS-CBN NEWS.

Most of the Call Center Agents I know use their income to send themselves or someone to school, support their familiy and bring food to the table.

Kaya kahit pagod at puyat araw araw,atleast we are doing something for the benefit of our love ones and our country. Yan lang muna at matutulog pa ako. Mamayang gabi pasok na naman. Zzzzzz.......